Privacy Policy

1. Introduction

MeSo Lab Ltd. (“we”, “us”, or “our”) develops and operates Spelltails (the “Game”) and its related websites, apps, and services (together, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

2. Information We Collect

We collect information to provide and improve the Game and to keep it safe and fair for everyone.

• Account information you provide, such as a username, email address, and password or third-party sign-in identifiers.
• Gameplay data, including progress, in-game purchases, achievements, and interactions with other players.
• Device and technical data, such as device model, operating system, unique device identifiers, IP address, and crash logs.
• Communications you send to us, including support requests, bug reports, and survey responses.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve the Game and Services.
• To create and manage your account and process in-game purchases.
• To provide customer support and respond to your requests.
• To detect, prevent, and address cheating, fraud, and security issues.
• To send you service-related updates and, where permitted, promotional messages you can opt out of.

4. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate the Game (such as hosting, analytics, and payment processing), with other players only as part of normal gameplay (for example, your public username), and where required by law or to protect our rights and the safety of our users.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it.

6. Your Choices and Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You can manage many settings within the Game, and you may contact us to exercise your rights.

7. Children’s Privacy

The Services are not directed to children under the age required by applicable law in your region, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Data Security

We use reasonable technical and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@spelltails.com.